Shipping and Deadlines

We work with international suppliers from the United States, Europe, and Asia to always guarantee the best price and quality!

Our suppliers will ship your product directly from the factory to you.

Delivery time will be between 10 to 25 business days.

If there are customs delays and the order is held in Brazil, this period until release does not count as delivery time.

We take care to choose suppliers that, in addition to price and quality, also speed up shipping times.

After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay.

If the post office does not have your order, please contact us immediately so we can check with our suppliers.

If we confirm that there is a problem with the logistics of your order, we will refund your purchase in full immediately after these verification steps.

The tracking code for your purchase will be sent by email within 5 to 10 business days after your order is confirmed.

If your order was made using the Boleto Bancário option, the time between payment and bank clearance can take up to 5 business days.

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Customs Taxation and Postal Services

Decree Law 1.804/80 on imports makes it CLEAR that every Brazilian has the right to import products worth up to $100 USD (United States dollars) without any taxes. The vast majority of our products are well below this value, not generating any problems of this nature with Customs.

In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states. The same is held by SEFAZ and will only be released after bureaucratic processes. If this problem occurs and your product is taxed, please contact us so we can assist and ATTEMPT to minimize the tax charge.

If the charge is unavoidable and no other means can avoid payment, it will be the responsibility of the end consumer!

Please continue to monitor the delivery status through our tracking tool. Once it's released, we'll request priority delivery. We apologize for any inconvenience.